Contact Us
Please drop us a line using the form below. We'll get back to you as soon as we can.
Alternatively, email us at: support@happyway.com.au
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Common FAQs
Let us help you find quick answers to common questions..
Company Information
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We are Happy Way
Happy Way was founded in 2015 by Ben Germein and Hien Nguyen. While Hien was working as a personal trainer, the duo discovered a need among Hien’s clients: they were after a protein powder supplement that was approachable, built for their bodies and made with real ingredients to elevate their energy. And so, the duo joined forces. Together, they set out to create an honest product, one that uses all-natural ingredients, is rich in superfoods and is super clean. After months of researching, gathering data and testing in sample groups, Ben and Hien did just that. They had a breakthrough and Happy Way was born.
Our Vision
When we first started Happy Way in our Adelaide basement, all we had was a vision—to empower women all over the world to feel positive about their bodies and be inspired to live a healthy lifestyle. Now, nine years later, we’ve grown far beyond just catering to women. Our products are designed for everyone looking to transform their health in a fun, sustainable, and holistic way. Today, we’ve sold our lifestyle products in 64 countries worldwide, with over 10% of our revenue coming from countries outside of Australia.
Our vision remains the same, to equip people with the lifestyle products they need to support their health, fuel their bodies, and feel empowered to make a positive impact on their own lives and the lives of others.
At the heart of Happy Way is our most important value: making a difference. We believe in creating products that nourish the body and support mental well-being. Our protein powders and superfoods are designed to encourage healthier habits, help people reach their fitness goals, feel their best, and build a positive relationship with food.
We’re passionate about fostering a community that celebrates health in an uplifting way. Our brand is body-positive—we focus on improving nutrition and mindset rather than unrealistic body ideals. Taking care of your body should be fun, joyful, and empowering, not restrictive or negative.
All Happy Way protein powders are organic and free from synthetic antibiotics, chemical pesticides, hormones, and fertilisers. By supporting organic farming, we’re contributing to a healthier planet and ensuring our ingredients are as nutritious and delicious as possible.
Health isn’t just about what you eat—it’s about how you feel. At Happy Way, we want to inspire a holistic approach to well-being, one that celebrates positivity, happiness, and self-love.
Awards
PROUD AUSSIES
We’re incredibly proud to have been named winners of the 2018 Telstra Business Awards. Happy Way is proudly Australian-owned and operated, and our team is passionate about creating and sustaining jobs right here at home. From product design to manufacturing, everything is done entirely within Australia.
Get the most our of Happy Way Supplements
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Why choose Happy Way?
We care deeply about health and well-being, especially for busy individuals juggling multiple responsibilities, including working parents, a group often overlooked by the fitness community. Our products are designed to provide the energy and nutrition needed to power through daily challenges. We also take special care to ensure our protein powders are safe for pregnancy and breastfeeding, so expecting and new parents can feel supported in their health journey.
Happy Way protein powder is 100% natural and free from preservatives, artificial sweeteners, and artificial flavours. Each product is packed with natural antioxidants, minerals, phytonutrients, and vitamins, designed to fuel active lifestyles and support overall well-being.
We know we’re making a real difference from the feedback we receive from Happy Way customers. People from all walks of life are making healthier choices, achieving their health goals, and feeling better with the help of our products. We are incredibly proud to have been recognized for our impact, including being named winners of the 2018 Telstra Business Award.
What’s the preferred storage method and shelf life of Happy Way protein powder?
We get it! It’s easy to forget to seal your protein pouch, especially when you’re busy blending the best smoothie of your life. But to keep your powder fresh and at its best, make sure to reseal the bag tightly after each use or transfer it to an airtight container. Store it in a cool, dry place below 30°C, and for ultimate freshness, we recommend consuming it within 30 days of opening.
How to best enjoy our products?
The options are endless! Serve it up as a sweet treat, blend it up or shake it like a polaroid picture, get creative! We personally love blending Happy Way protein powder with nuts, fruits and superfoods for next-level goodness. Check out our website for recipes.
Why is Happy Way protein powder so good? What benefits am I getting?
Protein powder is a super healthy supplement packed with excellent nutritional value. At Happy Way, we believe that health and supplements should be simple, fun and oh-so-tasty. Whether you’re running out the door, recovering after a workout, or just looking for a simple way to get more protein in your day, Happy Way has you covered. That’s why our protein powders are great for supporting muscle recovery, boosting energy, and keeping you feeling fuller for longer. Plus, it supports things like immune health and weight management, all while tasting really good.
Can Happy Way protein powders replace meals?
While protein powder can be incorporated into your diet and may be beneficial for certain individuals when it comes to weight management, it is not a sole meal replacement. Our protein powders are designed to supplement a healthy diet, not replace it so make sure you include wholefoods in your diet in order to get the best possible results when supplementing with protein powder.
Does protein powder make me gain weight?
Heck NO. Whey protein is created to promote fat loss as it releases glucagon. At the same time, it inhibits the insulin release into your body. The simple protein digestion process burns calories instead of digesting fats, which makes it great for your body. Still a bit iffy? Consult your nutritionist or doctor.
Can men use Happy Way?
Don’t let the pretty packaging fool you. When it comes to performance, Happy Way packs a punch and delivers results for all shapes and sizes.
While we certainly market our products towards females, they are perfectly fine to be used by males and have been carefully formulated to deliver the same results for all genders. If you’d prefer a product that is more geared towards male hormones and nutritional needs, check out our HW by Happy Way range - our premium protein powder designed specifically for men with ingredients like tongkat ali, ginkgo biloba and shilajit.
We hope this information helps. If you have any further questions, please don’t hesitate to contact us again at support@happyway.com.au
Is protein powder only for body builders and athletes?
NOPE. Everyone can use it. Sure, protein powder has a reputation for being targeted toward athletes and the like, but it’s a great product for everyone. Every single person can integrate whey protein into their diet for healthy, balanced and holistic nutrition options. Who hasn’t been told, at some point, that they need more protein in their diet? Enter Happy Way.
Product Safety & General Use
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Are your supplements safe for kids?
Important Note - The following information is general in nature and for informational purposes only. It is not intended to be a substitute for professional medical advice. We strongly recommend you consult your doctor or health professional to obtain a qualified answer to your question.
Our protein powders are safe for children when used as a supplement, not a meal replacement. Just keep in mind, smaller tummies don’t need as much protein as adults do, so while it’s usually fine to share a sip or two with your little one, we always recommend chatting with your family doctor before adding any supplements to their diet.
Why the big tick of approval?
Free from artificial colours, flavours and preservatives, our range is both delicious and filled with organic sources of minerals and nutrients. Our ingredients are not genetically modified in any way and are GMO and pesticide-free. So you can rest assured your little ones are receiving all the benefits without unnecessary fillers.
If you would like more information on protein powder used for children, please refer to our blog post here. (https://www.happyway.com.au/blogs/news/is-happy-way-safe-for-children)
Our pre-workout, however, is not recommended for children. (We are sure your little ones already have all the energy and bounce they need!).
We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au
Pregnancy & Breastfeeding
Important Note- The following information is general in nature and for informational purposes only. It is not intended to be a substitute for professional medical advice. We strongly recommend you consult your doctor or health professional to obtain a qualified answer to your question.
Our protein powders, protein waters, BCAA's and greens powder are safe for use during pregnancy and breastfeeding. Free from artificial colours, flavours, preservatives and unnecessary fillers, our range is both delicious and filled with organic sources of minerals and nutrients. Our ingredients are not genetically modified in any way and are GMO and pesticide-free. All the flavour sans the guilt!
We do however recommend that you speak to your doctor before adding any new supplements into your diet during pregnancy.
Our pre-workout powders, however, are stimulant-based products, so we don’t recommend using them during pregnancy or while breastfeeding. We also recommend speaking to your doctor before adding any of our teas into your regime and discussing the ingredients with them in greater detail.
We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au
Subscription Program
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Where can I manage my subscriptions?
To manage your subscriptions, you will need to create an account with the same email used to purchase your subscription. To create your account, please follow the link below: www.happyway.com.au/account/register
Existing customers click here to login
From here you can manage or cancel your subscription.
Happy Way Rewards
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How do I view my current Rewards status?
How do your Refer a Friend Rewards work?
You can gain 500 sweet rewards points AND score a 12% off coupon for your next order by telling your friends about your fav Happy Way products. All you need is your besties email address as well as your own. Make sure your friend uses that email address at checkout to guarantee your rewards!
You can submit that right here
Orders, Shipping & Returns
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When will my order be shipped?
Once an order has been placed, it will be processed within 1-2 business days (excluding public holidays and weekends). Once it has been processed and picked up by Australia Post, delivery to all metro areas will take between 2-10 business days. This is a rough guideline. Please note that processing times may be slightly longer during sales and promotional periods.
Returns
Changed your mind? No worries!
We want you to love your Happy Way goodies, but if you need to return something, we’ve got you covered! You’re more than welcome to send back any fully sealed and unopened items for a credit note or refund. You can request permission to return a Product by contacting Us via email at support@happyway.com.au. Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree. Otherwise, You will be responsible for the freight costs of the return.
Subject to applicable laws, please note that We will not accept the return of a Product if:
- the Product was ordered as part of a promotion or special; or
- You do not notify us within 14 days of receipt that the Product is defective or that the wrong Product has been despatched; or
- the Product has been opened; or
- the reason for the return is that You have changed Your mind or made a mistake in Your Order (even if the Order has not shipped yet); or
- the reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.
How to return your items:
Pop your unopened products into a box or satchel and send them to:
HAPPY WAY
159 Studley Court, Derrimut, 3026, VIC
Discount Codes
We love treating you to sweet deals! Here’s the lowdown on how our online voucher and promo codes work so you can make the most of your savings.
For online use only - Our discount codes are designed for happy shopping on our online website only.
One code per order – To keep things fair, each customer can use one discount code per transaction.
No code stacking – Our promo codes can’t be combined with other discount codes or offers (including subscriptions, which already come with built-in savings!).
Limited-time use – All promo codes have an expiry date, so be sure to use them before they disappear!
Missing Scoops
We’ve removed the scoops in our packets, taking even more steps towards being environmentally friendly! We’re doing our part to eliminate waste as much as we can and will keep striving for this.
Learn more about our scoop free model here.
Wholesale
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I want to sell Happy Way in my own store - how do I apply?
Do you love Happy Way and want to stock our goodies? We’d love to have you on board! Simply fill out your details below, and we’ll be in touch soon with all the juicy details.
We can’t wait to chat and help bring Happy Way to your store!
Sustainability Efforts
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What are you doing to reduce plastic waste?
We’ve ridded the scoops in our packets, taking even more steps of being environmentally friendly! We’re doing our part to eliminate waste as much as we can and will keep striving for this. When using our products, we encourage using a spoon – that’s the way… the Happy Way! More info here