Delivery & Shipping

FREE AUS & NZ SHIPPING OVER AU$100

SHIPPING OVER CHRISTMAS & NEW YEAR

Our warehouse is closed on the following dates: LOCAL: Friday 25th December 2020 and Friday 1st January 2021. INTERNATIONAL: 22nd December to 1st January. Please note that during this time we anticipate a high volume of orders, and our warehouse team will be working as hard as they can on their return to ship your orders out. Please bear with us during this period, shipping may take a little longer than usual.

AUSTRALIAN & INTERNATIONAL SHIPPING

Orders are dispatched within 48 business hours from our Adelaide warehouse (always quicker when we can). Once orders leave our warehouse, they are in the trusty hands of Australia Post, or Star Track & DHL and are out of our control. If you have selected a tracked delivery option, you will not only receive your tracking number from us but updates from Australia Post or DHL too. Win. So please, double check that your email is entered correctly at the checkout. 

Please note that we can not be held responsible for items that are left unattended by Australia Post or Star Track through ‘Safe Drop’ or with ‘Authority to leave’ or similar. Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with Australia Post or Star Track. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

This is a rough guideline. Please note that during a sale and promotional periods, processing times may be slightly longer.
National AusPost – Standard
SA & TAS 3-5 days
NSW, VIC & QLD 5-8 days
NT & WA 7-10 days
Country +1 day (near) +2 day (far)
National AusPost – Express
SA 2 days
SA Country 5 days
NSW, VIC & QLD 3-4 days
NSW, VIC & QLD Country +1 day (near) +2 day (far)
WA & NT 4-5 days
If your trackable order has not been received within 10 business days please contact us and we will endeavor to track it down. Please check your delivery address has been entered correctly before finalising your order as we do not offer postage refunds for returned orders that are incorrectly addressed.

RETURNS
 
  1. We may, in our sole discretion, accept the return of an unopened Product to the following address:

    18/16 Islington Court,
    Dudley Park, SA, 5008

    You can request permission to return a Product by contacting Us via email at support@happyway.com.au. Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree.  Otherwise, You will be responsible for the freight costs of the return.

    Subject to applicable laws, please note that We will not accept the return of a Product if:

    • the Product was ordered as part of a promotion or special; or
    • You do not notify us within 14 days of receipt that the Product is defective or that the wrong Product has been despatched; or
    • the Product has been opened; or
    • the reason for the return is that You have changed Your mind or made a mistake in Your Order (even if the Order has not shipped yet); or
    • the reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.

INTERNATIONAL SHIPPING

  1. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Happy Way can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.
  2. Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion. Out of our control, sorry!
  3. For more information on customs and duties charges, please contact your local customs office.
  4. Orders can’t be shipped via an expedited shipping method, such as Next Day or 2-Day.
International DHL
United States 4-6 days
United Kingdom 3-5 days
New Zealand 3-5 days
Rest of the world 9-12+ days

CURRENCY

All amounts shown on Happy Way are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.

EXCHANGE RATES

If you need a conversion to your local currency, please refer to www.xe.com or your preferred search engine. Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.

That’s all for now!

Happy Way team