Delivery & Shipping

HAPPY WAY SHIPPING POLICY

SHIPPING OVER CHRISTMAS & NEW YEAR

Our warehouse is closed on the following dates during the holiday period. 

Local: 25th December 2022 and 1st January 2023. 

International: 22nd December 2022 to 1st January 2023. 

Please note that during this time we anticipate a high volume of orders, and our warehouse team will be working as hard as they can on their return to get your orders shipped to you. Please bear with us during this period, as shipping may take a little longer than usual.

COVID-19 UPDATE

Due to COVID-19, there may be delays with processing and shipping times. 

For all Happy Way orders, both in Australia and internationally, we have a 1-2 business day handling time for processing and shipping. During weekends, holidays and busier periods, this can be extended—we appreciate your patience and understanding. 

We always do our best to ensure your Happy Way goodies get to you as quickly as possible and arrive safe and sound, ready for delicious creations in your kitchen! We’ll keep you updated, but feel free to reach out to us at support@happyway.com.au if you’re having smoothie withdrawals!

FREE STANDARD SHIPPING ON ORDERS OVER AUD $100 TO AUS & NZ 

AUSTRALIAN & NEW ZEALAND SHIPPING

All Australian orders are shipped via Australia Post, and New Zealand orders via DHL, direct from our warehouse in Melbourne. 

You will be eligible for free standard shipping in Australia and New Zealand with any order over AUD $100 and this will be automatically calculated at checkout—this is not applicable for express delivery. For Australian orders received before 12pm (AEST) on business days, express delivery is 1-2 business days for addresses within the metropolitan area, from our Melbourne warehouse (longer if outside of the metro area). For New Zealand orders, express delivery is 2-4 business days from the date of dispatch.

Once orders leave our warehouse, they are in the trusty hands of Australia Post and DHL and are out of our control. If you have selected a tracked delivery option, you will not only receive your tracking number from us, but regular updates from Australia Post and DHL too, so you can prep your shakers in anticipation of your parcel’s arrival! Please double-check that your email is entered correctly at the checkout, so we can keep you updated every step of the way.

If you have any specific delivery requests/instructions, ensure you create a MyPost account with Australia Post or contact DHL directly for New Zealand orders. This way, you can give further details for your delivery and make any necessary adjustments to be certain your Happy Way stash arrives safely.

Please note that we won’t be held responsible for items that are left unattended by Australia Post or DHL, through ‘safe drop’ or with ‘authority to leave’, or similar. Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with Australia Post or DHL. If you’ve previously had issues with parcels that have been stolen on your property, even when left in a location deemed to be ‘safe’ by a courier, we recommend getting the parcel delivered to a workplace or alternate address where you know someone will be there to receive your goodies.

If your trackable order has not been received within 10 business days, please contact us and we will endeavour to track it down for you. Please check your delivery address has been entered correctly before finalising your order as we do not offer postage refunds for returned orders that are incorrectly addressed.

INTERNATIONAL SHIPPING

All Happy Way orders are shipped from our warehouse in Melbourne, Australia. For our international orders, we ship with DHL Express and DHL Global Mail, depending on your location. Each of these companies offers a safe and reliable service, which ensures your Happy Way goodies arrive efficiently and in tip-top condition!

At checkout, estimated shipping times will be displayed alongside the available shipping option, but you can also check our delivery times for further clarification below. Please keep in mind that these are all estimates and that the calculated transit time is in business days (Monday-Friday). 

EXPRESS DELIVERY TIMES

**Please note that COVID restrictions may impact delivery times. 

New Zealand: 1-2 Business days from dispatch date

United States: 4-6 Business days from dispatch date

Canada: 4-6 Business days from dispatch date

Europe: 3-5 Business days from dispatch date

Asia: 4-6 Business days from dispatch date

United Arab Emirates: 3-5 Business days from dispatch date

Rest of the world: 3-5 Business days from dispatch date

If you have any issues at checkout and can’t find your country on our list of shipping destinations, please don’t hesitate to contact us at support@happyway.com.au and we will be happy to assist you. 

At Happy Way, we always want you to receive your goodies as soon as possible, and take great care in ensuring our products move through customs quickly and with ease. We recommend that you contact your local customs office prior to placing your order and inquire about the important regulations surrounding international shipments in your country. This can prevent any delays or holding of goods, as we will not be liable for packages that are refused or held for delivery—out of our control, sorry!

SUMMARY OF DUTIES, TAXES AND THRESHOLDS

Some countries will add on a customs or duty fee when you receive your order. This will vary based on your location and is out of our control at Happy Way. Happy Way is not responsible for any additional fees including taxes, duties, brokerage or delivery fees that may be applied to international shipments. 

New Zealand

All items shipped to New Zealand will have 15% Goods and Services tax applied to their order. There may also be additional fees for clearance in NZ customs based on the size of your order. We recommend contacting the New Zealand Post or the local customs office for further information.

A note: On the 26th of June 2019 the GST Offshore Supplier Registration Bill was passed in New Zealand parliament, which means that as of the 1st of December 2019 we are not required to apply and collect a GST tax of 15% for all New Zealand orders. This tax will appear at checkout.

International

Orders that are under USD $800 and shipped to the US will not receive any additional taxes/duties/fees.

Please note, customs authorities require that we state the value of your order directly on your package—the value being the retail cost. Happy Way can’t mark any package(s) as a “gift” in order to avoid customs and duties fees—so sorry!

CURRENCY

All amounts shown on the Happy Way website are in AUD. All orders will be processed in Australian dollars with the total amount being an estimate only—this total excludes any taxes, duties, levies or tariffs that may be imposed.

EXCHANGE RATES

If you need a conversion to your local currency, please refer to www.xe.com or your preferred currency exchange site. Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: when using your credit card, you may be charged a conversion rate fee.

 

RETURNS

We do not offer refunds for change of mind. If you have any concerns regarding your order please contact us at support@happyway.com.au.
Subject to applicable laws, please note that we will not accept the return of a product if:

– your Happy Way goodies were ordered as part of a promotion or special; or
–  you do not notify us within 14 days of receipt that your products are defective or that the wrong product has been dispatched; or
– the product has been opened; or
– the reason for the return is that you have changed your mind or made a mistake in your order (even if the order has not shipped yet); or
– the reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.
 
We do not accept returns for Happy Way products purchased via any third part seller or independent store, please contact the original website/store where the item was purchased regarding a return request. 
FAULTY/INCORRECT ITEM:
If your item(s) are received damaged or you have received the incorrect item please send a photo to our support team at support@happywaya.com.au within 14 days of receiving the product, along with your order number and details of issue. We will organise replacement or reimbursement for the incorrect/faulty item(s) and will cover all postage costs involved in replacing and exchanging the incorrect or damaged item(s). 
 
AMMENDING/CANCELLING ORDER:
We are unable to cancel or make any amendments to an online order once an order is placed. Please ensure all details are correct at the time of placing your order, including vegan or whey option, flavour, size and delivery address. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, replacing the item, or changing the delivery address or method. An order cannot be cancelled once placed. 
 
EXCHANGES:
We understand that mistakes can be made when placing an order, and we will happily provide an exchange or credit note for item(s) returned given they are fully sealed and unopened. You can request to exchange a product by contacting us via email at support@happyway.com.au, and if an exchange is accepted, we will happily offer a credit note or exchange. 
 
All item(s) returned must be returned as new and unused, fully sealed and in its original packaging. Ensure your returned items are sent to Happy Way HQ with the return label attached to the mailer, satchel or box—please do not fix the shipping label directly to the Happy Way product. All costs associated with the return for change of mind will be the responsibility of the customer, including all costs associated with sending items back for an exchange or credit note. We do not offer a free exchange service. 



NEED SOME HAPPY HELP WITH YOUR ORDER?

At Happy Way, we’re always here to help, so please don’t hesitate to contact us with any concerns or questions you have regarding your order.

You can reach out to us via email at support@happyway.com.au and we will endeavour to get back to you within 24 hours.