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Company

Company Information

We are Happy Way

Happy Way was founded in 2015 by Ben Germain and Hien Nguyen. While Hien was working as a personal trainer, the duo discovered a need among Hien’s clients: they were after a protein powder supplement that was approachable, built for their bodies and made with real ingredients to elevate their energy. And so, the duo joined forces. Together, they set out to create an honest product, one that uses all-natural ingredients, is rich in superfoods and is super clean. After months of researching, gathering data and testing in sample groups, Ben and Hien did just that. They had a breakthrough and Happy Way was born.

Our vision

Our vision is to equip women with the lifestyle products they need to transform their health and their lives. We want to make women all over the world feel positive about their body and empowered to make a positive impact on their life and others.

Our most important value as leaders is the value of “Making a difference”. This is demonstrated by our efforts to make a positive impact on individuals in that we are providing a lifestyle product that encourages healthier bodies and minds and can help people reach their fitness goals and be overall healthier people.

Our goal is to build a community around health and get people excited about taking care of their bodies in a positive way. Our brand is body-positive and aimed towards improving people’s overall nutrition and relationship with food, rather than focusing on unhealthy body archetypes.

All Happy Way protein powders are organic, free from synthetic antibiotics, chemical pesticides, hormones and fertilisers. By supporting organic farming, we’re not only helping in the production of more nutritious and delicious ingredients, but we’re nourishing the earth for the future of agriculture.

Our vision is to make people’s approach to health holistic and fun. We do not believe in people being negative about their bodies to be healthy. We always aim to promote positivity and happiness in the fitness and health journey.

When we first started Happy Way in our Adelaide basement, all we had was a vision which was to make women all over the world feel positive about their body and empowered to live a healthy lifestyle. Now, 5 years later we have had sold our lifestyle products to women 64 countries worldwide, and over 10% of our revenue is coming from countries outside of Australia.

Why Choose Happy Way?

We care deeply about the health of women, especially working mothers, a group often sidelined by the fitness community. We create all our product ingredients keeping in mind giving health and energy boosts to working mums, so they have the nutrition they need to handle a myriad of daily challenges. Our protein powder products are also specially designed to be safe for pregnant women, so they feel nurtured and cared for throughout their pregnancy.

Happy Way protein powder is made from the highest quality of ancient and organic superfood supplements, 100% natural and free from any preservatives, artificial sweeteners, artificial flavours. These nutritional products are bursting at the seams with natural antioxidants, minerals, phytonutrients and vitamins. They are suitable for women of all ages and are safe for pregnant women and breastfeeding mums.

We know we are really making a difference by the feedback we get from Happy Way customers. Women are making healthier choices and achieving health goals with the help of our products, and we’re extremely proud to be the 2018 winners of the Telstra Business Award.

Awards

PROUD AUSSIES

Extremely gratified to be the 2018 winners of the Telstra Business Awards, Happy Way is proudly Australian-owned and operated. The team is determined to create and maintain jobs for Australians: everything from the design to manufacturing products is all done within Australia.

Product

General Information

Safe for kids

Important Note- The following information is general in nature and for informational purposes only. It is not intended to be a substitute for professional medical advice. We strongly recommend you consult your doctor or health professional to obtain a qualified answer to your question. 

Our protein powders are safe for children as long as they are used as a supplement rather than a meal replacement. As always, we do recommend that you speak to your family doctor before adding any supplements into your children’s diet.


Why the big tick of approval?


Free from artificial colours, flavours and preservatives, our range is both delicious and filled with organic sources of minerals and nutrients. Our ingredients are not genetically modified in any way and are GMO and pesticide-free. So you can rest assured your little ones are receiving all the benefits without unnecessary fillers.


If you would like more information on protein powder used for children, please refer to our blog post here. (https://www.happyway.com.au/blogs/news/is-happy-way-safe-for-children)


Our fat burners, however, are not recommended for children. (We are sure your little ones already have all the energy and bounce they need).


We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au

Can men use Happy Way?

Don’t let the pretty packaging fool you. When it comes to performance, HAPPY WAY packs a punch and delivers results for all shapes and sizes.

 

While we certainly do market our products towards females, they are perfectly fine to be used by males and have been carefully formulated to deliver the same results for all genders. Finding that most supplements already available were marketed towards men, we decided to create packaging targeted more towards women. However, as the saying goes, ‘it’s what’s on the inside that counts’ and our supplements can be used by any gender delivering the same powerful nutrients and results.

 

In fact, our founders are men and use the protein powder as a part of their supplements regime daily. One of them also happens to also be a personal trainer and uses HAPPY WAY as his go-to protein powder.

 

We hope this information helps. If you have any further questions, please don’t hesitate to contact us again at support@happyway.com.au

Chia seeds

Not to threat though! What you are seeing and finding are protein packed chia seeds (and not little ants :) ). While they will appear as small graduals and seeds in your powder, once mixed with a liquid, they turn into a gel-like consistency, adding thickness to your smoothies.

 

Why chia seeds?

 

Great for digestive health and energy levels, they make up a key ingredient in all of our protein powders. Despite their small size, these seeds are packed full of omega-3 fatty acids, are rich in antioxidants, provide plenty of fiber, iron and calcium and will help keep you regular and feeling fuller for longer. We have to say, they have more than earned their ‘superfood’ status.

 

We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au

Keto friendly

Yes, we are happy to say that our products are quite low carb due to the fact we don’t use fillers and we also use Stevia as our sweetener. From what I know about the ketogenic diet, our protein powders should be completely fine to use as long as it fits into your allowed carb intake for the day.

 

In regards to the Fat Burner, it does contain some natural stimulants including caffeine so as long as you are allowed to have this, then that should also be fine.

 

If you have any other questions, please let us know on support@happyway.com.au

Pregnancy & breastfeeding

Important Note- The following information is general in nature and for informational purposes only. It is not intended to be a substitute for professional medical advice. We strongly recommend you consult your doctor or health professional to obtain a qualified answer to your question. 

 

Our protein powders, BCAA's and greens powder are safe for use during pregnancy and breastfeeding. Free from artificial colours, flavours, preservatives and unnecessary fillers, our range is both delicious and filled with organic sources of minerals and nutrients. Our ingredients are not genetically modified in any way and are GMO and pesticide-free.

 

All the flavour sans the guilt!

 

We do however recommend that you speak to your doctor before adding any new supplements into your diet during pregnancy. 

Our fat burner's, however, is a stimulant-based product so we don’t recommend using this during pregnancy or while breastfeeding. We also recommend speaking to your doctor before adding any of our teas into your regime and discussing the ingredients with them in greater detail. 

We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au

Gluten free frequently asked questions

All Happy Way products that are labeled Gluten Free are free from any ingredients that contain gluten. However, our products are made in a facility that does produce other (non-Happy Way) products that do contain gluten. Prior to any Happy Way products being produced all relevant equipment is cleaned as per industry standards to ensure any residue, that may contain traces of gluten from previous runs, is eliminated. Periodic lab testing is conducted on our products to ensure there is no detection of gluten. If you have further questions please email support@happyway.com.au

No more plastic scoops

We’ve ridded the scoops in our packets, taking even more steps of being environmentally friendly! We’re doing our part to eliminate waste as much as we can and will keep striving for this. When using our products, we encourage using a spoon – that’s the way… the Happy Way!

Orders

General Information

Has my order been shipped yet?

Orders will usually be despatched from Our warehouse within 48 business hours. While we use our reasonable endeavours to effect delivery by the estimated delivery times shown on the Site, We make no warranty as to the time of delivery or the availability of any Products and are not responsible for any delays in delivery.

The risk of loss or damage to the Products passes to You when the Products leave Our warehouse.  Ownership of the Products will only pass to You when we receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

Returns

Returns

We may, in Our sole discretion, accept the return of an unopened Product to the following address:

18/16 Islington Court,
Dudley Park, SA, 5008

You can request permission to return a Product by contacting Us via email at support@happyway.com.au. Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree.  Otherwise, You will be responsible for the freight costs of the return.

Subject to applicable laws, please note that We will not accept the return of a Product if:

the Product was ordered as part of a promotion or special; orYou do not notify us within 14 days of receipt that the Product is defective or that the wrong Product has been despatched; orthe Product has been opened; orthe reason for the return is that You have changed Your mind or made a mistake in Your Order (even if the Order has not shipped yet); orthe reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.

Online voucher & promotional codes

All online voucher / promotional codes are for online use only. A limit of one code is valid per customer, per transaction. Voucher / promotional codes cannot be used in conjunction with any other voucher / promotional codes and offers. This means that they cannot be used in conjunction with recurring orders and subscriptions, which are already discounted. We have the right to limit and/or decline a transaction if it does not meet the Terms and Conditions. During times when we are on sale, voucher / discount codes may be turned off.

Welcoming new wholesale customers

If you are interested in joining our wholesale program, please fill out your details below and we will get back to you shortly. 

Apply here

Australian Shipping

Orders are dispatched within 48 business hours from our Adelaide warehouse (always quicker when we can). Once orders leave our warehouse, they are in the trusty hands of Australia Post, or Star Track & DHL and are out of our control. If you have selected a tracked delivery option, you will not only receive your tracking number from us but updates from Australia Post or DHL too. Win. So please, double check that your email is entered correctly at the checkout.

Please note that we can not be held responsible for items that are left unattended by Australia Post or Star Track through ‘Safe Drop’ or with ‘Authority to leave’ or similar. Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with Australia Post or Star Track. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

For approximate delivery times: Here

International Shipping

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Happy Way can’t mark any package(s) as a “Gift” in order to avoid customs and duties fees.Please note: on rare occasions, customs agents may delay the delivery of some packages at their discretion. Out of our control, sorry!For more information on customs and duties charges, please contact your local customs office.Orders can’t be shipped via an expedited shipping method, such as Next Day or 2-Day.

CURRENCY

All amounts shown on Happy Way are in AUD. All orders will be transacted in Australian dollars. The final amount is only an estimate and excludes any taxes, duties, levies or tariffs that may be imposed.

EXCHANGE RATES

If you need a conversion to your local currency, please refer to yahoo.finance.com or your preferred search engine. Exchange rates change daily, and we can’t be responsible for any loss incurred as a result of currency fluctuation. Please note: your credit card processor may charge you a conversion rate fee.

Exchanges & returns

We may, in our sole discretion, accept the return of an unopened Product to the following address:

18/16 Islington Court,
Dudley Park, SA, 5008

You can request permission to return a Product by contacting Us via email at support@happyway.com.au. Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree.  Otherwise, You will be responsible for the freight costs of the return.

Subject to applicable laws, please note that We will not accept the return of a Product if:

the Product was ordered as part of a promotion or special; orYou do not notify us within 14 days of receipt that the Product is defective or that the wrong Product has been despatched; orthe Product has been opened; orthe reason for the return is that You have changed Your mind or made a mistake in Your Order (even if the Order has not shipped yet); orthe reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.

Manage your subscriptions

To manage your subscriptions, you will need to create an account with the same email used to purchase your subscription. To create your account, please follow the link below: www.happyway.com.au/account/register

 

From here you can manage or cancel your subscription.

 

For a step-by-step guide, please refer here.

 

We hope this information helps. If you have any further questions, please don’t hesitate to contact us again on support@happyway.com.au

Frequently asked questions

More information here